Privacy policy

1. DATA CONTROLLER

In accordance with the provisions of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), we inform you that the personal data collected on this website will be processed by:

  • Data Controller: ROBOT ROCK ALIVE S.L.
  • Tax ID (NIF): B56677248
  • Address: Calle Genesies 28, bajos 2N, 43890 Hospitalet de l’Infant (Tarragona), Spain.
  • Email: info@robotrock.live

2. PURPOSE OF PROCESSING

At ROBOT ROCK ALIVE S.L. we process the information provided to us by data subjects for the following purposes:

  • Purchase management: To process ticket sales, customer service, and invoicing through our authorized providers.
  • Marketing and communications: To send, by email, information about upcoming concerts, tours, releases, and merchandise, provided the user has given their express consent (Newsletter).
  • Website management: To respond to inquiries made through the website’s contact forms.

The personal data provided will be retained for as long as the business relationship is maintained, its deletion is not requested by the data subject, and for the time necessary to comply with legal obligations.

3. LEGAL BASIS

The legal basis for processing your data is the performance of the ticket purchase contract (Article 6.1.b GDPR) and the free, specific, informed, and unambiguous consent requested from the user for subscribing to newsletters or contact forms (Article 6.1.a GDPR).

4. RECIPIENTS AND DATA TRANSFERS

Data will not be transferred to third parties outside ROBOT ROCK ALIVE S.L., except where legally required. However, in order to provide certain services (such as managing ticket sales), we share data with our official ticketing provider and secure payment platforms, who act as Data Processors under strict confidentiality measures.

5. USER RIGHTS

Any individual has the right to obtain confirmation as to whether ROBOT ROCK ALIVE S.L. is processing personal data concerning them. You may exercise your rights of Access, Rectification, Erasure, Restriction, Portability, and Objection by sending an email to info@robotrock.live, attaching a copy of your national ID or identity document. You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe the processing does not comply with current regulations.